Maison Zéro Déchet

📦 Damaged or Defective Orders

If an item arrives damaged, incorrect, or defective, please contact us within 7 days of receiving your order.

Send us an email at contact@laboutiqueactiviste.com with:
your order number,
a clear photo of the received product,
and a brief description of the issue.

✅ We will then offer you:
a free replacement, or
a partial or full refund, depending on the situation.

🚫 Returns Not Accepted

Since our products are shipped directly from our logistics partners and for ecological reasons, we do not accept physical returns except in case of error or defect.

This allows us to reduce transport-related emissions and avoid waste. 🌍

Thank you for your understanding and your commitment to more responsible consumption 💚

📬 Order Not Received

If your order has not been delivered after 30 business days, contact us at:

📧 contact@laboutiqueactiviste.com

We will open an investigation with our logistics partner and proceed with a second shipment or a refund if the package is deemed lost.

🚚 Shipping Policy

🌍 Free shipping in Canada for orders over $100

We offer free shipping for orders over $100 on all orders within Canada. For baskets under $100, shipping costs $12.

Each order is processed and shipped with care by our international logistics partners.

⏱️ Processing and shipping times
Order processing generally takes 1 to 3 business days.

Delivery time varies between 7 to 15 business days, depending on the region and the product. Except for the bamboo toothbrush, which takes 10 to 25 days.

Once your order has shipped, you will receive a confirmation email with a tracking number.

📦 Package tracking

You can track your order using the tracking link sent by email.

If you have not received your package after 30 days, please contact us at:

📧 contact@laboutiqueactiviste.com

🔄 Refund Policy

💸 Refunds if accepted

If your refund is accepted, it will be processed using the same payment method used for the purchase (credit card, PayPal, etc.).

Processing time depends on your financial institution (approximately 5 to 10 business days).

The Agir Activiste Movement is a community of citizens who believe that activism begins in everyday life.

No need to take to the streets to act:

We campaign with our choices – in our plates, our wardrobes, and our shopping baskets.

Being an everyday activist means:

🌿 eating vegan to reduce animal suffering and climate impact,

🧴 adopting zero waste to reject the throwaway culture (using only biodegradable plastic or no plastic at all),

👕 consuming ethically to support artisans, responsible brands, and fair labor,

💚 being eco-friendly daily: taking the subway or bike and composting.

It's not a perfect lifestyle – it's a conscious approach.

Every action counts: choosing a bamboo toothbrush, refusing a plastic bag, buying local, reusing, sharing, repairing.

The Agir Activiste Movement unites those who want to:

live according to their values,

reject cynicism,

prove that a fairer world is built one day, one action, one person at a time.

🌎 We don't seek perfection, but consistency.

Together, we make ethics a gentle, but lasting revolution.

Ethika is the world's first participatory NGO.

Each month, 5% of our net profits are redistributed to 10 impactful organizations, chosen by public vote, according to the theme of the month: social justice, environment, health, equality, etc.

We believe that together, our choices can change the world.

Here, generosity is democratic, transparent, and sustainable. 🌍